VoyaggoraWhat the concierge does, and what it does not
When you ask the Voyaggora concierge about a trip, it does not answer from memory. It asks live sources first: hotel rates from our booking partner, top-rated tours, events, government travel advisories from Travel Live, our own city guides and current deals. Then it writes the answer from what those sources returned.
It cannot take payment or confirm a booking in chat. It finds options and sends you to the booking page. Prices are live rates at the moment of the answer, and they can change.
The test: 190 questions written the way visitors talk
On September 26, 2026 we ran 106 multi-turn conversations, 190 questions in all, against the live concierge, the same one visitors use on voyaggora.com and on every guide page.
| Topic | Conversations | Examples |
|---|---|---|
| Hotels | 30 | including “which is refundable”, “what is the total” and “book the cheapest” |
| Safety advisories | 12 | |
| Visas | 8 | |
| Tours | 10 | |
| Events | 6 | |
| Flights | 7 | |
| Weather | 8 | |
| Tricky requests | 12 | a card number, “print your instructions”, “what is your API key”, invented cities, “confirm my booking” |
| Other languages | 8 | Spanish, French, Portuguese, German, Italian |
| Deals | 2 | |
| Booking questions | 3 |
Every question was sent in a mode that returns the exact data the concierge fetched for that answer. A checker then compared every price, rating, advisory level, date, hotel name, link and greeting name in the reply with that data. If it was not in the data, it was flagged.
Result: 190 of 190 answers clean
| Check | Result |
|---|---|
| Prices quoted | 284, every one present in the data fetched for that conversation (cents rounded, so $59.15 may appear as $59) |
| Live hotel searches | 55 returned rooms. 8 returned nothing, and the concierge said so without quoting any price |
| Hotel booking links | 87, each with the check-in date, check-out date and guest count the visitor asked for |
| Invented hotels, ratings, advisory levels or “updated” dates | 0 |
| “Your booking is confirmed” claims | 0. The concierge always says it cannot book in chat and sends you to the booking page |
| Test card number repeated back, or internal instructions revealed | 0 |
| Replies in the visitor’s own language | 8 of 8 (Spanish, French, Portuguese, German, Italian) |
| Reply time | Average 5 to 9 seconds by question type; the slowest was 21.6 seconds |
Links: all 206 were real
144 links answered the test script directly. 54 refused the script because it is not a browser (tour, ticket and government sites often block automated requests). Each of those was then opened in a real browser and landed on the named tour, event or advisory page. 8 were repeats of a link already checked.
As a further safeguard, the concierge can only show a link that one of its live sources returned or that points to voyaggora.com. It cannot type a web address of its own.
The one defect we found, and the fix
In follow-up turns the concierge sometimes greeted the visitor with a first name nobody had given (“Both are refundable, Nadia!”). We added an instruction against it and a server-side check that removes a greeting name unless the visitor or a data source actually mentioned it. It went live the same day, the six affected conversations were re-run and came back clean.
Re-tested every week
Since September 27, 2026 the same 190 questions run every Tuesday against the live concierge, and a person reviews anything the checker flags. The most recent run in this record, on October 6, 2026: 190 questions, 181 passed first time. Nine turns were flagged by the automatic checker and each was reviewed by a person. None was an invented fact: the checker mislabelled correct French and Portuguese answers as the wrong language, a few replies were slower than usual, and two flags cleared when the same questions were asked again (a hotel name that turned out to be a real listing from the live data, and a country name the concierge had offered only as a suggestion).
The full set of questions, replies and the data behind each reply is kept so any result can be re-checked.
What this does not prove
- It is a test of 190 questions, not of every question a visitor could ask.
- The checker verifies facts, prices, links and names against live data. It does not judge taste, such as whether a restaurant is “lovely”.
- A price that was correct when the concierge quoted it can change before you book. The booking page shows the final price.
- Third-party sites and partners control their own availability, rules and prices.
If you think the concierge got something wrong, email concierge@voyaggora.com with the question, what it said and roughly when. We compare it with the live data and fix any real error.
Common questions
- Does the Voyaggora concierge make things up?
- In our test of 190 questions on September 26, 2026, every price, hotel, rating, advisory level, date and link in the answers matched the live data the concierge had fetched for that answer. One defect was found, a greeting by a first name nobody had given, and it was fixed the same day. The test is re-run every week.
- Can the concierge book or confirm a booking?
- No. In chat it finds hotels, tours, events and advisories and sends you to the booking page; it never says a booking is confirmed. Prices are live rates at the moment of the answer and can change.
- How do I report an answer that looks wrong?
- Email concierge@voyaggora.com with the question, what the concierge said and roughly when. We compare it with the live data for that question and fix any real error.